All returns must be made up to 14 days from receipt of the item. To request a refund please send an email to firstname.lastname@example.org specifying the product code of the item you wish to return.
Your right to return products does not apply to goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly
If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them
Once the request has been made HANTONCAVALIER will send you a confirmation email with instructions on how to return the item. Once you have received this email you must return the item as you received it and with the original packaging within fourteen (14) days.
HANTONCAVALIER will check that the product has been returned as outlined above and that the item has not been used.
If all conditions are met, as described above, HANTONCAVALIER will reimburse the cost of the item purchased in accordance with European consumer rights and within 14 days of receiving the item.
HANTONCAVALIER reserves the right to withhold refunds until the item has been returned or until the customer has demonstrated that the item has been sent.
HANTONCAVALIER is not required to refund any extra costs incurred by the customer, if the customer has chosen to send the item back using a cheaper delivery service than offered by HANTONCAVALIER.